Cancellations, changes & refunds

Cancellations, changes and refunds

We install a service rather than sell a product, so there is nothing to ship back, and once work has been done it cannot be undone. This page says what happens when plans change, and what you are entitled to if something goes wrong.

Voltcore Electrical · sole trader, ABN 39 308 420 525 · Last updated 12 September 2026

At a glance

What you booked	Change the day or time	Cancel
A photo quote	Nothing to change; it is free and you are under no obligation	Just tell us, or do nothing. No charge
A free site visit	Free, any number of times; just let us know	Nothing to refund; there is no fee for the visit
An installation (card on file, nothing charged)	Free with more than 48 hours' notice	No charge with more than 48 hours' notice. Within 48 hours of your booked arrival time, or no one home: a $160 fee for the reserved time, plus anything ordered for you the supplier will not take back
Work already carried out	—	No change-of-mind refund. Your consumer guarantee rights for faulty work are unaffected, see below

Site visits

A site visit is free. There is no fee to book one, nothing is charged if you move or cancel it, and nothing is owed if you decide not to go ahead.
To move or cancel, ring or text 0426 068 441 or email admin@voltcoreelectrical.com.au. As much notice as you can manage is appreciated, so the hour can go to someone else.
If we cannot attend, we ring you first and offer the next available time.

Installations

We do not take a deposit. When you accept a quote where we supply the charger, we save your card through Stripe and charge nothing. It exists only for the two situations below.
With more than 48 hours' notice before your booked arrival time you can move your installation to any free day on the calendar, or cancel outright, at no charge at all.
With less notice, or if nobody is home when we arrive, we charge $160 for the time that was reserved for you and could not be filled, plus the cost of any charger or materials ordered specifically for your job that the supplier will not take back. We tell you the figure before charging anything, and anything you have paid for is yours — we hand it over.
If we need to move your installation, for example because of weather, illness or an emergency job, we ring you first, offer the next available day, and there is never a charge.
If, on the day, the job turns out to need work you decide not to proceed with (see "What can change it" in our terms), you pay only for work already done and non-returnable materials. There is no deposit to refund, because we never took one.

Work that has been done

Because our work is a service performed at your home, there is no refund for a change of mind after it has been carried out. That is not the same as a problem with the work:

Your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Nothing in these terms or in our cancellation policy limits those rights.

In practice: tell us, we come back and fix it under our 2-year workmanship warranty and the Home Building Act warranties. If the problem is major and cannot be fixed, you are entitled to a refund for the part of the service that failed, or compensation for its reduced value.

How refunds are paid

Refunds go back to the card or account the payment came from, within 10 business days of our confirming the refund. Card refunds through Stripe usually show on your statement within 5 to 10 business days of that.

Questions

Anything unclear, email admin@voltcoreelectrical.com.au. We would always rather move a booking than have you lose a fee.